What are THREE options for handling difficult people according to the guidelines?

The option that includes authoritative, positive, and task-oriented approaches effectively addresses the challenges of interacting with difficult individuals. An authoritative approach allows for assertiveness in setting clear boundaries and expectations, which can help maintain control of the situation while ensuring respect for all parties involved. A positive attitude is crucial as it can de-escalate tension and create an atmosphere that encourages constructive dialogue, promoting cooperation rather than conflict. Additionally, being task-oriented keeps the focus on resolving issues and achieving goals, rather than getting sidetracked by personal conflicts or emotional responses.

In contrast, the other options reflect negative strategies, such as being indifferent or vague, which are less effective in diffusing challenging interactions and may exacerbate the situation or lead to misunderstandings.